RETURNS AND EXCHANGE POLICY
WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
Our returns policy applies to all purchases made on the website merch.wildturkeybourbon.com/en-au/ operated by Upstairs Yellow Pty Ltd and is in addition to your statutory rights under the Australian Competition and Consumer Act and similar laws.
We are unable to provide refunds if you change your mind on purchases so please choose carefully. We have detailed sizing guides for our wearable merch, so please use these to help with your purchase.
We are only able to offer refunds if:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match our description
- The product is within 14 days from the date of dispatch and includes your invoice as proof of purchase
- The product is in new, original condition, unworn with all the garment tags still attached (for clothing)
If you meet the conditions above, please email us at: support@merch.wildturkeybourbon.com to request your return or exchange.
Returns of items where it is apparent that the conditions have not been met may result in a refund not being issued. Please note that online orders can be only returned through this online process so please hold onto your items in the event we require it to be sent back to our team
We will issue your refund using the same payment method you used to make your purchase.
Where an item is damaged through misuse or abnormal use, Upstairs Yellow will not provide a refund, exchange or repair.
DO YOU HAVE A CHANGE OF MIND POLICY?
Please choose carefully when placing your order, as we don’t offer exhanges or refunds on non-clothing items, perishables or personalised items. If you simply change your mind we may, at our discretion, offer an exchange equivalent to the purchase price for most items provided that:
Email us at support@merch.wildturkeybourbon.com for the return; and
you return the item within 14 days from the date you receive delivery; and
the item is unworn and in its original condition; and
all original labels, sealed packaging and tickets are attached to the item; and
you provide an original tax invoice as proof of purchase; and
discounted merchandise will only be exchanged, not refunded.
Please note cost of postage/delivery is non refundable.
We will handle your personal information in accordance with our privacy policy available here. Please review our policy before proceeding.
WHEN WILL MY ORDER BE SHIPPED?
We ship all our orders within 48hrs of the order being received. Our products are shipped from Melbourne, VIC via Australia Post, or via a courier service for bulky items.
Once your order is packed and leaves you will receive an email with a tracking number to track your parcel.
Depending on postage carrier restrictions, it may take up to 7 business days to receive your order.
Check here (https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/) for more information about delivery times & schedules.
DO YOU SHIP INTERNATIONALLY?
We currently ship to Australia only.
MY SIZE IS SOLD OUT, WHEN WILL YOU RE-STOCK?
Oh no! If the item is being re-stocked we will update the store as soon as it is available.
On certain ranges we may offer preorders so keep a look out on our socials for when we will be dropping some more merch.